Terms & Conditions

These Terms and Conditions govern the provision of software development services by ASYNC INTEGRATIONS d.o.o. (hereinafter 'we', 'us', or 'our') to business clients (hereinafter 'Client' or 'you').

By engaging our services, you agree to be bound by these Terms and Conditions. These terms apply to all services including but not limited to MVP development, enterprise software solutions, custom integrations, and technical consulting.

These terms are designed for business-to-business (B2B) relationships. We do not provide services directly to individual consumers.

We provide custom software development services including:

• MVP (Minimum Viable Product) development

• Enterprise software solutions

• Custom integrations and API development

• Technical architecture and consulting

• Full-stack web and mobile application development

• System maintenance and support services

All services are provided on a project basis or through ongoing maintenance agreements as specified in individual contracts or statements of work.

Payment for services is due according to the terms specified in each project agreement or invoice.

We accept payments via bank transfer (IBAN) or through Wise payment links sent via email.

Standard payment terms are Net 14 days from invoice date unless otherwise agreed in writing.

Late payments may incur interest at the statutory rate under Croatian law.

All prices are quoted in EUR unless otherwise specified.

Deposits or advance payments may be required before project commencement, as specified in project agreements.

All payments for services are final and non-refundable.

Deposits and advance payments are non-refundable once the project has been scheduled or work has commenced.

There are no refunds for completed work under any circumstances.

In the event of a quality dispute, we will work with you to fix or revise the work according to the agreed specifications, but no refunds will be issued.

If a project is cancelled by the Client, the Client remains liable for all work completed up to the cancellation date, plus any costs incurred (such as third-party licenses, hosting, or other expenses).

This no-refunds policy applies to all services, deposits, milestone payments, and final payments.

Project delivery timelines are estimated and agreed upon in individual project agreements or statements of work.

We will make reasonable efforts to meet agreed deadlines, but delivery dates are estimates and not guarantees unless explicitly stated as binding deadlines in writing.

Delays caused by the Client (including delayed feedback, delayed content provision, or scope changes) may result in adjusted timelines.

Delivery is typically made via secure electronic means (GitHub, secure file transfer, or deployment to agreed hosting environments).

Client acceptance testing periods will be specified in project agreements.

Upon full payment of all fees, the Client will own the custom code and deliverables created specifically for their project.

We retain ownership of:

• Pre-existing code, libraries, frameworks, and tools

• General methodologies, processes, and know-how

• Any code or components we developed prior to the engagement

We reserve the right to use general knowledge, skills, and experience gained during the project in future work.

Third-party software, libraries, and frameworks remain subject to their respective licenses.

The Client grants us permission to use the project in our portfolio and marketing materials unless otherwise agreed in writing.

We warrant that services will be performed in a professional and workmanlike manner consistent with industry standards.

We warrant that we have the right to provide the services and deliverables.

Except as expressly stated herein, all services are provided 'as is' without warranties of any kind, express or implied.

We do not warrant that the software will be error-free or operate without interruption.

We are not responsible for issues arising from:

• Third-party services, APIs, or platforms

• Hosting environments not under our control

• Client-provided content, data, or specifications

• Changes made by the Client or third parties after delivery

Bug fixes and revisions will be provided according to the terms of individual project agreements or maintenance contracts.

Our total liability for any claims arising from or related to our services shall not exceed the total amount paid by the Client for the specific project giving rise to the claim.

We shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, or business opportunities.

We are not liable for damages resulting from:

• Force majeure events beyond our reasonable control

• Client's failure to follow our recommendations or instructions

• Unauthorized modifications to deliverables

• Third-party actions or services

The Client agrees to indemnify and hold us harmless from any claims arising from the Client's use of our deliverables or any violation of these terms.

Either party may terminate an ongoing project with written notice.

Upon termination:

• The Client must pay for all work completed up to the termination date

• The Client must reimburse any costs incurred (licenses, hosting, etc.)

• We will deliver all completed work upon receipt of final payment

• No refunds will be issued for any payments already made

We reserve the right to terminate services immediately if:

• The Client breaches these terms

• Payment is not received according to agreed terms

• The Client requests illegal or unethical work

Sections relating to payment, intellectual property, confidentiality, and liability survive termination.

These Terms and Conditions shall be governed by and construed in accordance with the laws of the Republic of Croatia.

Any disputes arising from or relating to these terms or our services shall be subject to the exclusive jurisdiction of the courts in Zagreb, Croatia.

The parties agree to attempt to resolve disputes amicably through negotiation before pursuing legal action.

The UN Convention on Contracts for the International Sale of Goods (CISG) does not apply to these terms.

Our software development services are not subject to export restrictions.

However, Clients are responsible for ensuring compliance with all applicable export control laws and regulations in their jurisdiction when using our deliverables.

We reserve the right to modify these Terms and Conditions at any time.

Changes will be effective upon posting to our website.

Continued use of our services after changes constitutes acceptance of the modified terms.

Material changes will be communicated to active clients via email.

For questions about these Terms and Conditions, please contact us:

Email: hello@asyncintegrations.hr

Address: Jurkovićeva ulica 20, 10000 Zagreb, Croatia

Phone: +385 97 7877 127