Refund Policy

This Refund Policy applies to all services provided by ASYNC INTEGRATIONS d.o.o. to business clients.

By engaging our services, you acknowledge and agree to this No Refunds Policy.

This policy is designed for business-to-business (B2B) transactions and does not apply to consumer transactions.

All payments for our software development services are final and non-refundable.

This includes but is not limited to:

• Initial deposits and advance payments

• Milestone payments

• Final payments

• Monthly retainer fees

• Consulting fees

• Any other service fees

Once payment has been made, no refunds will be issued under any circumstances.

Deposits and advance payments are required before project commencement for most projects.

These deposits are non-refundable once the project has been scheduled or any work has commenced.

Deposits secure your project slot and compensate for opportunity costs.

If you cancel before work begins and before the project is scheduled, we may consider a partial refund at our sole discretion, minus administrative costs.

While we do not offer refunds, we are committed to delivering high-quality work.

If you are not satisfied with the quality of our work:

• We will work with you to identify specific issues

• We will fix or revise the work according to agreed specifications

• Revisions are provided within the scope defined in the project agreement

• Additional revisions beyond the agreed scope may incur additional fees

Our remedy for quality issues is correction and revision, not refunds.

Disputes about quality will be resolved through the process outlined in our Terms and Conditions.

If you cancel a project after work has commenced:

• You are liable for all work completed up to the cancellation date

• You must pay for any costs incurred, including:

- Third-party licenses purchased for your project

- Hosting or infrastructure costs

- Subcontractor fees

- Other project-specific expenses

• No refunds will be issued for any payments already made

• We will provide all completed work upon receipt of final payment

Early termination does not entitle you to a refund of any fees paid.

Payment disputes must be raised in writing within 7 days of invoice receipt.

Disputes do not relieve you of the obligation to pay undisputed amounts.

We do not issue refunds for payment disputes. Resolutions may include:

• Correcting billing errors

• Providing additional services to remedy issues

• Adjusting future invoices (for ongoing relationships)

If you believe you have been charged in error, contact us immediately at hello@asyncintegrations.hr

The only exceptions to this No Refunds Policy are:

• If we are unable to perform the services due to our fault and cannot provide an alternative solution

• If required by law or court order

• If explicitly agreed in writing by our director prior to service commencement

All exceptions require written authorization from ASYNC INTEGRATIONS d.o.o.

Instead of refunds, we offer the following alternatives:

• Corrections and revisions to deliverables

• Credit toward future services (for ongoing clients)

• Additional support and guidance

• Scope adjustments to better meet your needs

We are committed to client satisfaction and will work with you to find a mutually acceptable solution.

If you have questions about this Refund Policy, please contact us:

Email: hello@asyncintegrations.hr

Address: Jurkovićeva ulica 20, 10000 Zagreb, Croatia

Phone: +385 97 7877 127

We recommend discussing any concerns about our refund policy before engaging our services.